Gestalten Art Editions FAQ

How can I order a Gestalten Art Print?

Ordering an Art Edition from Gestalten is easy – you just need to follow a couple of easy steps. First, you need to open an account at our online store if you don’t already have one. Then you need to choose the artwork and your desired size (out of three available sizes) and choose the paper finish, either glossy or matt.

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What kind of material do you use?

All Gestalten Art Prints are high quality photographic prints, produced with state-of-the-art digital LAMBDA technology.

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Are the prints part of a mass production or are they limited?

Gestalten’s Art Prints are limited in edition and produced on demand. That means that each print is especially printed for you upon your order. So we don't have hundreds of these prints in our warehouse which come from a mass production. Each Art Print will also be accompanied by a certificate stating the numbered edition.

For more information about the edition numbers, please look at detail page of the artwork.

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Does Gestalten offer frames?

Not yet. At the moment, Gestalten does not offer frames. There are so many different framing possibilities in different countries around the world and figured it best if you have your Art Edition framed by your local framer. This also gives you the opportunity to see how the frame looks in real life and in daylight.

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How can I get my Art Print framed without cutting off part of the image?

All Gestalten Art Prints have a blank frame around the printed artwork motif. This helps your local framer to have ample space to work with and not have to place the frame over the printed part of the Art Print.

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How do I pay?

You can either pay with your credit card (VISA, Mastercard, AMEX, JBC) or via Paypal. Gestalten uses HTTPS connections, which guarantees secure payment transactions.

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How long do I have to wait for my print?

Gestalten always tries to handle deliveries as fast and safe as possible. Depending on where you live, delivery can take 3 to 5 work days.

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Where do we deliver?

At the moment, we ship to the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain and Northern Ireland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain excl. Islands, Sweden, Switzerland.

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What special packing do you use? Is it safe?

All Art Prints are rolled and sent in cardboard rolls.

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What happens if the print arrives damaged?

If your package is obviously damaged upon delivery, please REFUSE it. The parcel service will return the package to us, the sender and then send us an email at shop@gestalten.com to explain the damaged delivery.

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Right of rescission / Returns

Extracted from Gestalten conditions of use:

In the case that Orderer is a consumer (pursuant to § 13 BGB) it shall be entitled to withdraw from the contract. The right of withdrawal must be exercised in writing (E-Mail is sufficient) or by returning the item within 2 (two) weeks. In case that the value of ordered item is more than 40 (forty) EUR Shop will reimburse the costs of returning the item. Shop advises Orderer herewith that it might withhold the costs of decrease in value caused by usage of the item. There will be a separate information after each order on the conditions and procedures for exercising the right of withdrawal.

The right of withdrawal is excluded in agreements

  1. which deal with the delivery of goods, which as a result of their nature are not suited and/or suitable for return (i.e. e-books, downloads etc.);
  2. which deal with the delivery of newspapers and magazines;
  3. which deal with the delivery of audio-only and/or audio-visual recordings and/or software, insofar as the wrapping and/or other protective covering of the applicable record and/or other applicable data carrier has been opened and/or otherwise disposed of; the immediately aforesaid shall also be applicable to any other goods or products to which audio-only and/or audio-visual recordings and/or software are added (i.e. included with such other goods), insofar as the wrapping and/or other protective covering of such other applicable goods and/or products shall have been opened and/or otherwise disposed of.
  4. which deal with the delivery of goods, which goods have been manufactured and/or made pursuant to the individual specifications of a client(s) (e.g. personal books);

Paragraph 312(d)(4) of the German Civil Code (“BGB”) is otherwise applicable.

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